Home Shop Policies
Why shop with Jennifer Mueller Interiors?
Our shop is a portal to select “to-the-trade” pieces curated by our designers and shipped directly to you from the manufacturer. Pieces are selected based on trends we see in the market place and rotations are determined by what is currently available and in stock.
Who manages our shop?
Meet our partner, SideDoor. SideDoor secures and fulfills all JMI Home Shop orders, handles the logistics and provides customer service. Their team is amazing! Not only do we partner with them for our shop, but we also use SideDoor to fulfill trade orders for client specific projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
What is our Return/Cancellation Policy?
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless product(s) is damaged in transit. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for repairs, or for the manufacturer to send a new piece(s).
When will your item(s) ship?
You will receive e-mail communication from SideDoor regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.
Is White Glove Delivery available?
Default delivery is 'To Your Door / Threshold'. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep. Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require or prefer 'White Glove' delivery, it will be available as an option at checkout for an additional charge. 'White Glove' delivery includes packaging removal, light assembly, and placement. We recommend White Glove service for any large furniture items.
When you shop Jennifer Mueller Interiors via SideDoor for your quality furniture and home décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. Thank you!